© 2022 by Tampoi Lighting. All rights reserved.
 
 
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FAQ

How to order from us?  
 
You can directly purchase via our online webstore or visit our retail outlets. Alternatively, you can contact us via email or Facebook.
 
I’m looking for a certain product. Can you source it for me?  
 
Yes, we offer sourcing services for certain products. Please send us the product details to [email protected] and we will contact you as soon as possible.
 
What are your delivery options?  
 
We work with CityLink Express to deliver goods throughout Malaysia. You can view the shipping charges during the checkout process. All stipulated rates are provided by the courier service. All orders are dispatched from our warehouse located in Johor Bahru. We endeavour to dispatch orders within 1–3 business days upon receiving full payment.
  • Self-pickup:
During the checkout process, please select the self-collect option. You will not incur any shipping charges when selecting this option.
  • Free delivery (selected JB areas only):
We offer complimentary delivery for selected areas within Johor Bahru. To check if you qualify for free delivery, please contact us directly.
  • Delivery to Singapore:
We work in partnership with third-party courier company for delivery services to Singapore. For Singapore delivery services, please contact us directly.
 
What are your payment options?  
 
We accept the following payment methods:
  • Credit/debit card including Mastercard and Visa
  • Cash (self-collect)
  • Fund/instant transfer (local bank)
For local bank transfer, kindly send us your payment receipt to [email protected]
Note: Your order will not be processed until full payment has been received.
 
What is the warranty period for your product?  
 
Product warranty differs from brand to brand. Kindly check on the product page or contact us if you need more information.
 
What is your refund & returns policy?  
 
Unless defective, all goods sold are non-refundable nor exchangeable.
 
 
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© 2022 by Tampoi Lighting. All rights reserved.
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